Refund policy

AV Outpost Refund & Return Policy Last updated: May 2026

Return rules at a glance

Rule	Policy
Return window	14 days from delivery
Return shipping	Customer-paid (unless our error)
Restocking fee	30% of the item price
Final-sale items	None — every stock item is returnable within the window

Returns

We accept returns within 14 days of delivery on stock items in their original, unopened, resalable condition with all original packaging, manuals, hardware, and components included.

To start a return, email sales@avoutpost.com with your order number and the SKU(s) you'd like to return. We'll issue a Return Merchandise Authorization (RMA) number and provide return instructions within one business day.

Items must be:

In original manufacturer packaging
Unused, uninstalled, and free of damage
Returned with all included components, hardware, and documentation
Shipped with the RMA number clearly marked on the outside of the package

Restocking fee

A 30% restocking fee is applied to all returns unless the return is due to our error or the item arrived damaged or defective. The restocking fee covers manufacturer return-processing costs, inspection, repackaging, and inventory handling.

The restocking fee is deducted from your refund. For example, on a $100 item, you would receive a $70 refund after the 30% restocking fee is applied.

Returns received without a valid RMA, with missing components, in damaged packaging, or showing signs of installation may be refused or subject to additional fees.

Return shipping

Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped, defective on arrival, or damaged in transit by the carrier). For our errors, we'll provide a prepaid return shipping label and waive the restocking fee.

We recommend insuring return shipments and using a trackable carrier. We are not responsible for returns lost or damaged in transit back to us.

Non-returnable items

We do not designate any stock items as "final sale" — every stock item in our catalog is eligible for return under the 14-day window above.

The following items, however, cannot be returned unless they arrive damaged or defective:

Built-to-order (BTO) items, custom configurations, and special-order items
Custom finishes, colors, or dimensions specified at order
Opened cable, raceway, and bulk-spool products that have been cut or unspooled
Items damaged due to improper installation or use after delivery

If you're unsure whether an item is custom or built-to-order, email us before placing your order and we'll confirm.

Refunds

Once your return is received and inspected, we'll send you an email confirming receipt. If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable.

Damaged or defective items

If your item arrives damaged or defective:

For freight shipments: Note any visible damage on the delivery receipt before signing. This is critical for freight carrier claims.
Email sales@avoutpost.com within 48 hours of delivery with photos of the damage and your order number.
We'll initiate a claim with the carrier or manufacturer and arrange replacement or refund.

Manufacturer warranty

All products carry the full manufacturer warranty as if purchased direct. For warranty claims after the 14-day return window, email us with your order number, SKU, and a description of the issue. We'll route the claim to the manufacturer or handle it directly when possible.